Shipping: We offer Fast and Free shipping to anywhere in the United States. All items ship via USPS 1st Class Mail with Free Delivery Confirmation. Please allow 3 to 4 business days for delivery. Delivery confirmation will indicate all deliveries as completed. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
Returns: You may return new, unused, and unopened products within 14 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping cost. Please contact us within 3 days (72 hours) if there is a problem via email or phone call. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Exchanges: If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you once the item is returned. We will credit you for the return postage. Please contact us within the 3 day period as stated above.
Refunds: You should expect to receive your refund within approximately three weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
Lost Packages: If a package gets lost in transit (very rare, though it does happen), Natures Panacea CBD will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient.
Contact Us: If you have any questions on how to return your item to us contact us at:
firstname.lastname@example.org or call Toll Free 1-833-639-9730